Terms of Use

Public offer. Version 2026-09 (September 2026).

1. General provisions

These Terms of Use (hereinafter the “Agreement”) constitute a public offer of Ten2Ten LLC (ООО «Тен2Тен») (“Ten2Ten”, hereinafter the “Operator”, INN 9715532264 · KPP 771501001 · OGRN 1267700290989) and set out the terms of use of the Ten2Ten service hosted on the website ten2ten.ru (hereinafter the “Service”, “Website”, “Platform”), and govern the relationship between the Operator and the person using the Ten2Ten.ru website (hereinafter the “User”).

By using the Service (including by completing registration, verifying their identity, posting a listing or sending a request), the User confirms that they have read the terms of the Agreement, fully accept them (acceptance of the offer) and undertake to comply with them.

The Operator reserves the unconditional right to refuse any user the use of the Service and the Platform, or any parts thereof, without stating reasons and/or for a breach of the terms of this Agreement, or for the commission or attempted commission by the User of unlawful, unfair or hostile actions against the Operator or other Users.

The Operator is entitled to unilaterally amend the terms of the Agreement. A new version takes effect from the moment it is posted on the Website, unless the new version provides otherwise. The current version is available at ten2ten.ru/terms.

2. Definitions

  • User — an individual using the Service.
  • Lister — a User who posts a rental listing.
  • Seeker — a User who searches for premises and sends requests regarding listings of interest to them.
  • Tokens — internal bonus units of the Service, provided by the Operator to Users (Seekers) for a fee or as a bonus, giving the ability to contact Listers. Tokens are not electronic money and are not subject to exchange for money; they cannot be transferred, gifted, sold or otherwise alienated in favour of third parties in any way. The Operator reserves the right to establish and change the terms and procedure for providing, using and the validity period of tokens at its own discretion.
  • Gratuity — an amount determined by the Lister when creating a rental listing, which the participants of the chat (the Lister and the Seeker) may agree between themselves for the transfer of information about the rented premises; it is paid directly by the Seeker to the Lister outside the Service by mutual consent. The Operator does not regulate and bears no responsibility for the level of the Gratuity or the procedure for settlements, as these are carried out outside the Platform.
  • Listing — a listing on the Ten2Ten Platform created and edited by the Lister. It contains photographs and a description of the material details of the premises offered for rent, as well as a button to contact the Lister. A Listing is not a public offer, but is regarded as an invitation to make offers (invitation to treat) in accordance with Art. 437 of the Civil Code of the Russian Federation.
  • Account — a single personal part of the Ten2Ten Website providing the following functionality: (a) distinguishing the User among other Users; (b) the User's exercise of the rights to use the Operator's software programs and database; (c) the exchange of data, information and messages between the User and the Administration; (d) the exercise by the Operator's Administration of control over the User's exercise of the right to use the Operator's software programs and database. Access to the Account and its functionality is granted to the User after their registration on the Ten2Ten Website. The User has the right and the technical ability to independently delete their Account and personal data using the “Delete” button in the Profile section.
  • Sber ID and T-ID — universal digital tools for fast and secure authorisation (log-in) on third-party websites, mobile applications and services without the need to create new passwords and logins. They are used by the Operator to identify Users on the Platform. Learn more: sberbank.ru/sberid and tbank.ru/t-id.

3. Subject matter and nature of the Service

The Platform is an information marketplace that provides Users with the technical ability to post rental listings for premises, find such listings and contact one another.

3.1. The intermediary service (hereinafter the “Service”) of bringing together on the Platform Users seeking premises available for rent and persons willing to assist in finding such premises or who are rightholders or controllers of such premises (hereinafter “Listers”) is provided on a paid basis — for a fee paid by the Seeker and/or the Lister in favour of the Platform.

3.2. The Operator is not a realtor, agent or broker, is not a party to a rental (tenancy) agreement or an intermediary in transactions between Users, and does not receive a commission on such transactions. The Operator does not act as an organiser of bidding, does not guarantee the conclusion of a rental agreement, the availability or quality of housing, and bears no responsibility for the actions of Users. All arrangements, including viewing, conclusion of the tenancy agreement and payment of the gratuity, are reached by the participants independently and at their own responsibility.

3.3. The amount, procedure and method of paying the Fee are established by the Platform independently. The Service is deemed fully rendered at the moment contact (a chat) is established between the Seeker and the Lister on the Platform.

3.4. The Operator has the right, but not the obligation, to moderate, monitor or be part of a chat. By default, the Operator does not moderate chats. Users have the right to contact the Operator with a complaint about the textual content of a chat for the purpose of compliance with this Agreement and the rules of use of the Service, as well as where signs of a violation of the legislation of the Russian Federation are detected.

3.5. The Operator does not guarantee or ensure the payment of the Gratuity or any material reward to Users of the Service. The procedure and amount of settlements are determined by the Users independently. The Service does not provide technical means for tracking or paying the Gratuity.

3.6. The Lister has the right to independently determine the level of the Gratuity and the procedure for settlements with the Seeker. However, the Lister is not entitled to demand payment of an advance, prepayment, deposit or any other sums before the physical viewing of the premises by the Seeker and the reaching of an agreement with the owner of the premises on renting the premises to the Seeker.

3.7. In view of the above and within the framework of the applicable legislation of the Russian Federation, the Operator is not a tax agent, as it is not a source of payment of income to the taxpayer (clause 1, Art. 226 of the Tax Code of the Russian Federation). Users undertake to independently, and within the time limits set by the legislation of the Russian Federation, calculate and pay the tax payments established by law in connection with the Gratuity. The Service does not provide Users with advice on taxation matters. We recommend contacting professionals or asking a question to the staff of the Tax Inspectorate on the website nalog.gov.ru.

3.8. The Operator reserves the right to moderate, change, delete or “shadow-ban” any Listings without stating reasons and/or for a breach of the rules of use of the Service, including where inaccurate information about the premises being rented out or its availability is provided.

4. Registration and identity verification

4.1. To use certain functions of the Service, the User completes registration and identity verification through external identification services — Sber ID and/or T-Bank (T-ID). By completing verification, the User agrees to the transfer to the Operator of information confirming their identity, to the extent set out in the Privacy Policy.

4.2. The User undertakes to provide accurate information, not to use another person's credentials, and not to transfer access to their account to third parties. The User is responsible for actions carried out under their account.

5. Tokens and payment

5.1. Tokens are purchased by the Seeker on the terms specified in the Service at the time of purchase.

5.2. A Token is deemed used, and the Service rendered, at the moment contact is established (a chat is opened) between the Lister and the Seeker at the initiative of the Seeker.

5.3. The procedure for refunding funds for unused Tokens is determined by consumer protection legislation and the rules of the Service; to obtain a refund, the User contacts support at the email address specified on the website.

5.4. Settlements for the purchase of Tokens are processed by payment providers (Tochka Bank and others); the Operator does not store and has no access to card data.

6. Terms for posting listings (for Listers)

By posting a listing, the Lister confirms and undertakes that:

6.1. The owner of the premises consents to the transfer of the premises under a rental agreement to a third party on the stated terms;

6.2. The information about the property (district, metro, type, characteristics, price, photographs) is accurate and up to date;

6.3. The Lister posts no more than 3 (three) listings during a calendar year;

6.4. Posting the listing does not violate the rights of third parties or the terms of the Lister's tenancy agreement.

7. Terms for Seekers

7.1. The Seeker independently verifies the accuracy of the information about the property and the legal soundness of the transaction.

7.2. The Seeker understands that access to a contact does not guarantee the conclusion of a tenancy agreement and that the decision on the transfer of the housing, the timing and the procedure for concluding the agreement is made by the Lister and the owner.

7.3. All payments, other than the purchase of Tokens, are made by the Seeker directly and at their own responsibility, outside the Service.

8. Prohibited actions

The User is prohibited from:

  • posting inaccurate, misleading or knowingly false information;
  • violating the rights of third parties, including the rights of property owners and other tenants;
  • posting offensive, unlawful content or content prohibited by law;
  • using the Service for sending spam, automated data collection, circumventing restrictions or checks;
  • impersonating another person or using another person's identification data;
  • taking actions that impair the operability or security of the Service.

In the event of a breach of this Agreement, the Operator is entitled to restrict or terminate the User's access to the Service, apply a system of warnings and blocks, and delete listings that violate the rules.

9. Liability and disclaimer of warranties

The Service is provided on an “as is” basis. The Operator does not guarantee the uninterrupted and error-free operation of the Service and bears no responsibility for the actions of Users, the content of listings, the reaching of arrangements between participants, or for any direct or indirect losses arising in connection with the use of or inability to use the Service, to the extent permitted by the legislation of the Russian Federation. In any event, the Operator's liability is limited to the amount paid by the User for Tokens over the last 12 months.

10. Personal data

The processing of Users' personal data is carried out in accordance with the Privacy Policy and the Consent to the distribution of personal data, which form an integral part of this Agreement.

11. Intellectual property

The rights to the Service, its software, design, trademarks and other elements belong to the Operator or are used by it on a lawful basis. By posting content (text, photographs), the User grants the Operator a non-exclusive, royalty-free licence to use it to the extent necessary for the operation of the Service, and confirms that they hold the rights to such content.

12. Dispute resolution and applicable law

The law of the Russian Federation applies to this Agreement. Disputes are resolved through negotiations and, if agreement is not reached, in court at the location of the Operator in accordance with the legislation of the Russian Federation, subject to the mandatory pre-trial claim procedure (the period for responding to a claim is 30 working days).

13. Operator's details

  • Name: Ten2Ten LLC (ООО «Тен2Тен»)
  • INN: 9715532264
  • KPP: 771501001
  • OGRN: 1267700290989
  • Legal address: 127015, г. Москва, вн.тер.г. муниципальный округ Бутырский, ул. Новодмитровская, д. 2Б
  • Email: support@ten2ten.ru